Privacy Policy
RMA Australia Pty Ltd
Last updated: June 2026
Important: This Privacy Policy explains how RMA Australia Pty Ltd collects, uses, stores and discloses personal information in connection with our websites, enquiries, quotations, equipment hire, equipment sales, delivery, collection, payment processing, marketing and related services.
We are committed to handling personal information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles and other applicable Australian privacy laws.
1. Who We Are
In this Privacy Policy, RMA, we, us and our means RMA Australia Pty Ltd, including any business names, websites or brands operated by us, including Rent Me Australia, Rent Me Aust, Mobile Skip Bin and related equipment hire or sales services.
Our services may include the hire, sale, delivery and collection of equipment, including mobile skip bins, trailers, digital signage trailers, VMS trailers, mobile traffic lights, tools, attachments and related equipment.
2. Scope of this Policy
This Privacy Policy applies to personal information we collect through:
- our websites and online forms;
- telephone, email, SMS and in-person enquiries;
- quotes, bookings, hire agreements and sales transactions;
- account applications and credit checks;
- payment processing;
- equipment delivery, use, tracking and collection;
- marketing and advertising activities; and
- communications with customers, suppliers, contractors and other business contacts.
You may deal with us anonymously or using a pseudonym where it is lawful and practicable to do so. However, for most equipment hire, delivery, account, payment and contract services, we will need to identify you and collect relevant personal information.
3. Personal Information We Collect
The types of personal information we collect may include:
- name, business name, job title and contact person details;
- email address, phone number, postal address, delivery address and billing address;
- ABN, ACN, business details and trade account information;
- driver's licence details or other identity information where reasonably required for hire, security, credit or fraud prevention purposes;
- payment details, transaction history, invoice history and account balances;
- hire history, equipment usage details, delivery and collection information;
- site access details, site contact details and location information relevant to delivery or collection;
- communications with us, including emails, forms, notes, call records and messages;
- complaints, feedback, reviews and customer service records;
- IP address, browser type, device information, website usage data and cookie data;
- marketing preferences and advertising interaction data; and
- GPS, telematics or equipment location data where equipment is fitted with tracking or monitoring technology.
4. How We Collect Personal Information
We collect personal information when you visit our websites, submit an enquiry, request a quote, make a booking, place an order, hire or purchase equipment, apply for a trade account, make a payment, contact us, subscribe to marketing communications, interact with our advertising or otherwise provide information to us.
We may also collect personal information from third parties where it is lawful and reasonable to do so, including credit reporting bodies, trade references, payment providers, delivery contractors, marketing platforms, publicly available sources and people authorised to act on your behalf.
5. Why We Collect, Use and Hold Personal Information
We collect, use and hold personal information for purposes including:
- responding to enquiries and providing quotes;
- processing bookings, orders, hire agreements and sales;
- delivering, installing, servicing, collecting and recovering equipment;
- administering customer accounts, invoices, payments, deposits and refunds;
- assessing creditworthiness and managing trade accounts;
- verifying identity and reducing fraud, theft and misuse of equipment;
- monitoring equipment location, safety, maintenance and security;
- managing customer service, disputes, complaints and legal claims;
- complying with taxation, accounting, legal, insurance and regulatory obligations;
- improving our websites, services, advertising and customer experience;
- sending service updates, booking reminders and operational communications;
- sending marketing communications where permitted by law;
- protecting our lawful interests, property, equipment and business operations; and
- any other purpose reasonably related to the above.
6. Sensitive Information
We do not generally seek to collect sensitive information, such as information about health, race, ethnicity, religious beliefs, political opinions, union membership or criminal record.
Please do not provide sensitive information to us unless it is necessary for a specific purpose and you consent to us collecting it, or unless collection is otherwise permitted by law.
7. Credit Information and Trade Accounts
If you apply for a trade account, credit facility or deferred payment arrangement, we may collect and use information to assess your creditworthiness and manage credit risk.
This may include collecting information from you, trade references, credit reporting bodies, publicly available records, debt collection agencies and other lawful sources.
We may use credit information to assess whether to provide credit, set credit limits, manage overdue accounts, recover debts, prevent fraud or misuse of services and enforce our legal and contractual rights.
8. Payments and Card Information
We may collect payment information to process deposits, hire charges, sales, delivery charges, cancellation fees, damage charges, cleaning costs, overdue amounts and other amounts payable to us.
Payments may be processed by third-party payment providers. We may store a secure token or payment reference to process authorised future payments, but we do not intend to store full credit card numbers unless required and permitted under applicable payment security standards.
9. GPS Tracking and Equipment Monitoring
Certain equipment may be fitted with GPS tracking, telematics, sensors, security systems or other monitoring technology.
We may collect location and equipment data for asset management, delivery and collection planning, theft prevention and recovery, equipment maintenance and safety, contract administration, billing, dispute resolution, monitoring unauthorised movement or misuse of equipment and protecting our property, staff, customers and the public.
You must not remove, disable or interfere with any GPS tracking, telematics, security or monitoring device fitted to our equipment.
11. Marketing Communications
We may use your personal information to send marketing communications about our products, services, offers, equipment availability, promotions and business updates where permitted by law.
You may opt out of marketing communications at any time by using an unsubscribe link where provided or by contacting us directly.
Even if you opt out of marketing, we may still send you service-related communications, such as booking confirmations, invoices, safety notices, delivery updates, account notices and information about current hire arrangements.
12. Disclosure of Personal Information
We may disclose personal information to:
- our employees, contractors and related service providers;
- delivery, collection, transport, repair and maintenance providers;
- payment processors, banks and merchant service providers;
- IT, website, cloud hosting, data storage and software providers;
- marketing, analytics and advertising service providers;
- credit reporting bodies, trade references and debt collection agencies;
- insurers, brokers, assessors and loss recovery providers;
- accountants, auditors, legal advisers and professional consultants;
- government agencies, regulators, councils, law enforcement bodies or courts where required or authorised by law;
- third parties involved in a business sale, restructure, merger or transfer of assets; and
- other parties where you consent or where disclosure is permitted by law.
We do not sell your personal information.
13. Overseas Disclosure
Some of our service providers may store or process information outside Australia. This may include providers of analytics, advertising, cloud hosting, payment processing, customer management, email delivery or software services.
Countries where information may be processed include Australia, the United States and other countries where our service providers operate.
Where required by law, we will take reasonable steps to ensure overseas recipients handle personal information in a manner consistent with the Australian Privacy Principles, unless an exception applies.
14. Security of Personal Information
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure.
Security measures may include physical, technical and administrative safeguards such as access controls, secure systems, password protection, staff confidentiality obligations, restricted access to records, secure payment processing and ongoing review of security practices.
No method of electronic transmission or storage is completely secure. While we take reasonable steps to protect personal information, we cannot guarantee absolute security.
15. Retention and Deletion
We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including business, legal, accounting, taxation, insurance, contractual, dispute resolution and regulatory purposes.
When personal information is no longer required, we will take reasonable steps to destroy it or de-identify it, unless we are required or permitted by law to retain it.
16. Access and Correction
You may request access to personal information we hold about you. You may also ask us to correct personal information if you believe it is inaccurate, out of date, incomplete, irrelevant or misleading.
We may need to verify your identity before responding to an access or correction request.
We will respond to access and correction requests within a reasonable period. In most cases, we aim to respond within 30 days.
We may refuse access or correction in certain circumstances permitted by law. If we refuse your request, we will provide reasons where required by law.
17. Privacy Complaints
If you have a concern or complaint about how we handle personal information, please contact us using the details below.
Please include your name, contact details and a description of your concern. We may need further information to investigate your complaint.
We aim to respond to privacy complaints within 30 days. If we need more time, we will let you know.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner.
18. Data Breaches
If we become aware of a data breach involving personal information, we will assess the incident and take appropriate action.
Where the Privacy Act applies to us and an eligible data breach has occurred, we will comply with our obligations under the Notifiable Data Breaches Scheme, including notifying affected individuals and the Office of the Australian Information Commissioner where required.
19. Third-Party Websites and Social Media
Our websites may contain links to third-party websites, social media platforms or external services. We are not responsible for the privacy practices, content or security of those third-party websites or services.
If you interact with us through social media platforms such as Facebook, Instagram, LinkedIn, X or other platforms, those platforms may collect information about you in accordance with their own privacy policies.
We encourage you to review the privacy policies of any third-party websites or platforms you use.
20. Changes to this Policy
We may update this Privacy Policy from time to time to reflect changes in our business, technology, legal obligations or information handling practices.
The updated version will be published on our website with the updated date shown at the top of the policy.
21. Contact Us
If you have any questions about this Privacy Policy, wish to access or correct your personal information, or wish to make a privacy complaint, please contact us:
RMA Australia Pty Ltd
Email: admin@rent-me.com.au
Website: rent-me.com.au
Website: mobileskipbin.com.au
Website: digitalsignshire.com.au